FAQ (Frequently Asked Questions)

Is it safe to use my credit card on your website?

Yes, it is 100% secure. Payments are processed by Stripe. None of your payment information is disclosed or stored on my site.

Can I pay with PayPal?

No, I do not work with PayPal, I apologize.

I am using a discount code. Where do I put it?

Once you have added items to your cart, proceed to checkout. The first page asks for your email address and billing information. If you are using a code for a free pattern, you only need to enter your name and correct email address, as the pattern download link will be emailed to you. Then proceed to the next page, where payment information is requested. Above the field for your credit card info will be the space for your discount code. Please note, if you are using a code for a free pattern, you do not need to enter your credit card information.

I bought a pattern. Where is it?

When you place an order for a crochet pattern, you will receive 2 emails. The first email will be your order confirmation. The second one will contain your download instructions. If you have not received both emails within 10 minutes of placing your order, please contact me either via messenger or emailing malena@straighthooked.com

I wanted a free pattern and it charged my card. Can I have a refund?

Unfortunately, all pattern sales are final. If you were using a discount code for a free pattern and entered your credit card information, it is assumed that you intended to make a purchase.

Can I sell items I make from your patterns?

Yes, absolutely! You are free to sell your finished items, but please credit Straight Hooked as the designer and link to the pattern if you are selling online. Also, I love seeing my designs worked up by other crocheters, so please feel free to post pics online and tag me!

Can I get your patterns on Ravelry?

All Straight Hooked patterns are available exclusively at Straight Hooked. I will not use Ravelry to sell my patterns.

How long does it take for a custom order?

This all depends on the size and scope of the project. All of the details can and will be discussed prior to your final decision on the order.

Why do you require a deposit for custom orders?

Custom orders are very labor intensive, and yarn costs can be quite high. A deposit assures that all materials can be purchased and some of my labor is compensated for before the final payment is made upon completion.