FAQ (Frequently Asked Questions)

Is it safe to use my credit card on your website?

Yes, it is 100% secure. Payments are processed by Stripe. None of your payment information is disclosed or stored on my site.

Can I pay with PayPal?

No, I do not work with PayPal, I apologize.

I bought a pattern. Where is it?

When you place an order for a crochet pattern, you will receive 2 emails. The first email will be your order confirmation. The second one will contain your download instructions. If you have not received both emails within 10 minutes of placing your order, please contact me either via messenger or emailing malena@straighthooked.com

Can I sell items I make from your patterns?

Yes, absolutely! You are free to sell your finished items, but please credit Straight Hooked as the designer and link to the pattern if you are selling online. Also, I love seeing my designs worked up by other crocheters, so please feel free to post pics online and tag me!

Can I get your patterns on Ravelry?

All Straight Hooked patterns are available exclusively at Straight Hooked. I will not use Ravelry to sell my patterns.

How long does it take for a custom order?

This all depends on the size and scope of the project. All of the details can and will be discussed prior to your final decision on the order.

Why do you require a deposit for custom orders?

Custom orders are very labor intensive, and yarn costs can be quite high. A deposit assures that all materials can be purchased and some of my labor is compensated for before the final payment is made upon completion.